Customer Experience Specialist

About Wilson Connectivity
Join the team at Wilson Connectivity and be a part of our mission to connect everyone, everywhere! As the industry leader in wireless connectivity solutions, we’re bringing 5G connectivity to businesses and consumers in their homes, workplaces, and beyond. We’re committed to developing innovative products and great people, and have been recognized as a

Best Companies to Work For

six times by Utah Business.

Position Overview
We’re rebuilding Customer Experience around AI automation, and we’re looking for someone who wants to be on the building side of that shift. Rather than success measured by how many calls you take, success means making the whole operation smarter, faster, and more effective over time. You’ll build a foundation of genuine customer understanding, relationship management, and operational execution and gain a skill set that transfers across almost any business function.

Your Responsibilities

Train and refine our AI agent's performance by testing and evaluating chat, phone, and email experiences, identifying gaps, and contributing to continuous improvements

Process sales orders, quotes, RMAs, and returns with a high degree of accuracy; this is a daily touchpoint for this role

Support B2B partners and the sales team with operational requests

Maintain and update CRM and ERP data across customer and order workflows

Identify patterns in customer issues and contribute to knowledge base improvements that reduce repeat contacts

Collaborate with team members across functions to keep operations running smoothly

Handle customer interactions across phone, email, and chat as needed, with the expectation that this volume decreases over time as the AI agent matures and your focus shifts to higher‑value work

Requirements

Bring ambition and a growth mindset, whether through a degree in progress, a completed education, or a demonstrated track record of leveling up

Communicate clearly and professionally in writing and verbally across internal and external audiences

Stay organized and detail‑oriented while managing multiple priorities without losing accuracy

Pick up new software and systems quickly and without hesitation

Take ownership of their work and look for ways to improve processes rather than just follow them

Have prior customer‑facing or administrative experience, though this is a plus rather than a requirement

Ready to Join Us? If this role sounds like a fit, please fill out our quick 3‑minute, mobile‑friendly application. We look forward to meeting you!

Salary: $19.00 - $22.00 per hour

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