Program Manager

Who We Are:
We are a premier social service provider dedicated to housing and healing the disenfranchised and forgotten through a system of love, care and compassion. Our jobs focus on providing interim housing, nourishing meals, and safe locations to empower our clients and end homelessness once and for all.

Position:
Program Manager

Job Type:
Exempt, Full-Time, 8:00am - 4:30pm (flexible if needed)

Starting Salary Range:
Starting from $68,640 /Annum or Based on Experience

Work Location:
Los Angeles, CA (90043)

Immediate Start Available!!!
What We Offer:

Paid Holidays including Employee's Birthday Off

Earn PTO that increases with tenure

Flexible Work Schedule

Medical Insurance Offering 3 HMO plans with Kaiser and Blue Anthem Cross, and also a PPO Plan.

Dental Insurance, both HMO & PPO options

Life and AD&D insurance 100% employer paid

Long Term Disability

401K Plan: Serenity offers a standard 401k plan with 100% employer match up to 3% of salary

Employee Assistance Program

Employee Referral Program

Additional Optional Benefits such as Aflac and Legal Shield

What We Ask:
POSITION SUMMARY:
Under minimal supervision, the Program Manager oversees the day-to-day operations within their assigned site. The position oversees the medical, case management, administrative, and operations teams at their site.

ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Create a welcoming environment supportive of all races, genders, gender identity, religious affiliations and the like;

Supervise job performance of a variety of employees, interacting with other managers to ensure prompt and accurate feedback.

Oversee the safe and efficient running of a Site/Location. This includes but is not limited to: ensuring proper security protocols are in place, assuring appropriate staffing levels, and partnering with the management team to create a cohesive working environment.

Lead/delegate responsibility for regularly‑scheduled meetings, encouraging input from the team as well as delivering instructions, policy changes, and outlining areas for improvement.

Help create seamless alliance with outside constituents including but not limited to: Parole, Probation Officers, Intensive Case Management Services (ICMS), Project 180, mental health agencies, and primary care providers; and

Interact with law enforcement, PET, and other medical and mental health teams on behalf of the patient with a proficient understanding of Harm Reduction and Patient Retention.

With constant attention to Company’s objectives, assist in the establishment of policies and procedures to assure financial, mission, and safety objectives.

Confirm patients are receiving care as determined by the Department of Health Services (DHS).

Conduct chart audits ensuring the charts are up to Department of Health Services (DHS) and Company standards.

Adhere to the program and guidelines set forth by Office Diversion and Re‑Entry (ODR).

Confirm patients are receiving care as determined by the DHS and ODR.

As an exempt position, the job may require evening and weekend work, as well as availability by phone. Total hours may regularly exceed 40; and

Other duties as assigned.

Requirements
QUALIFICATIONS:

Bachelor’s Degree or equivalent program management experience.

Experience working with the homeless, substance abuse, mental health/ with dual diagnosis population.

Work at a traditional housing facility preferred.

Bilingual Spanish/English is preferred but not required.

WORK ENVIRONMENT:

Office environment

May necessitate working in busy and loud environment

Will be exposed to elements like cold, heat, dust, noise and odor

May need to bend, stoop, twist, and pick up heavy materials for short periods of time

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES:

Maintain a safe work environment and confidentiality at all times

Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues

Organize and prioritize multiple activities to meet all external and internal deadlines

Maintain professional demeanor that reflects positively on the agency

Demonstrate respect and courtesy toward others

Able to thrive in a work environment emphasizing teamwork and collaboration

Respond in a timely manner in all aspects of communication

Work with minimum supervision

Perform other duties as assigned

TRAUMA INFORMED CARE (ITC):
Serenity Recuperative Care practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re‑traumatization which promotes healing of individuals, families, and communities.

Equal Opportunity Employer.
Serenity Recuperative Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

If you have any questions regarding Equal Employment Opportunity, affirmative action, diversity and inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our Human Resources department.

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