Senior Account Director

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies.
The Senior Account Director is a senior client leadership role within Merkle’s Account Management function, focused on Data Driven Marketing. In this role, you are the primary steward of one to three data-driven marketing clients, responsible for the health of those relationships, the commercial performance of your engagements, and the quality of the experience clients have with Merkle day in and day out.
Key Responsibilities Build and sustain trusted, multi-threaded client relationships that position Merkle as an indispensable partner, understanding each client’s business model, competitive dynamics, and strategic priorities well enough to lead with insight, not just respond to requests.
Bring forward-looking perspective to clients before they ask. Identify emerging needs, flag risks early, and connect client challenges to Merkle capabilities and alliance partner solutions.
Navigate complex stakeholder environments, managing alignment across client buyers, delivery leads, technology partners, and senior sponsors while serving as the connective tissue between client expectations and internal execution.
Own the commercial health of your clients: revenue forecasting, scope monitoring, change order execution, and Salesforce accuracy, ensuring your engagements are financially sound and transparently documented.
Contribute to renewal strategy and account growth planning in partnership with Client Partners and Growth teams, including identifying and developing expansion opportunities.
Provide clear strategic context to delivery teams, translating client priorities into actionable direction that enables better execution and keeps work connected to what the client actually cares about.
Develop and coach junior account team members, sharing knowledge and modeling strong account management practice.
Qualifications 10+ years of experience in account management or client services within a digital agency, consulting firm, or technology services organization.
Demonstrated experience supporting or leading client programs including CRM, loyalty, email marketing, audience segmentation, or campaign execution.
Understand how these programs are built and delivered and can discuss them credibly with client stakeholders.
Proven ability to manage and grow senior client relationships, with a track record of client retention and organic account growth.
Commercial acumen: comfortable with revenue forecasting, scope and margin conversations, and the financial mechanics of a services engagement.
Exceptional communication and stakeholder management skills. Adapt approach from a day-to-day project conversation to a senior client business review without losing your point of view.
Experience partnering with Project Managers or Delivery leads on complex, multi-workstream engagements; understand how the AM/PM partnership works and know how to make it effective.
Proficiency in Salesforce or equivalent CRM for pipeline management, forecasting, and account documentation.
Familiarity with one or more leading marketing automation or CRM platforms.
Demonstrated ability to develop junior talent and contribute to team culture beyond your own client engagements.
Compensation & Benefits Annual base salary range: $119,000 - $158,750. Position eligible for discretionary incentive compensation.
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401(k)
Flexible paid time off
At least 15 paid holidays per year
Paid sick and safe leave
Paid parental leave
Location: New York, 150 E 42nd.
Equal Employment Opportunity Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com.

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