Broadband Specialist I

Position Overview

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.
Benefits

Company provided vehicle and gas card
Paid on the job training and opportunity to promote quickly
Company provided tools, tablet, and phone
Health, vision, and dental insurance
Paid vacation, holidays and flex paid time off
401(k) with generous company match
Pay increases through self‑guided training
Performance bonus potential
Employee discounts on Mediacom services; where services are not available, reimbursement of internet/cable services is provided
Education enrichment up to $5,000 per year for qualified employees
Company provided uniforms and boots
Employee Wellness Program
Position Responsibilities

Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre‑wired units
Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service
Analyze picture quality and judge acceptability of picture delivered following installation of cable service
Work with connectors, fasteners and wire and use hand tools
Use customary CATV hand and power tools in performance of job duties
Complete appropriate paperwork functions as prescribed by system management
Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap‑off devices
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed
Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces
Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages
Read general drop system layouts from blueprints
Inform customers of FCC Rules and Company policies as they pertain to customers
Drive company vehicles in performance of job duties; use bucket truck; perform proper vehicle upkeep and maintenance
Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions
Perform other duties such as clean‑up and salvage of wrecked materials; provide general assistance to other employees as directed
Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience
Position Requirements

No experience required
High school diploma or GED required
Valid driver’s license required: satisfactory driving record required
General level of mechanical and consumer devices knowledge
Ability to interact and communicate with customers and co‑workers
Ability to work in high or tight spaces
Ability to work in all weather conditions and at various heights
Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required
Physical Requirements

Physical effort represented by frequent handling of heavy objects (approx. 50–100 lbs.) and materials, or heavy hand tools
Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Salary Range

The salary range for this position is $15.75 - $17.00 an hour.

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