Customer Experience Specialist

Customer Experience Specialist
At Small Fish Big Fish Swim School, we're more than a swim school — we’re a community dedicated to building confident kids, creating positive experiences for families, and making every visit exceptional. We’re looking for an enthusiastic, organized, and customer‑focused

Customer Experience Specialist

to join our front desk team. If you thrive in a fast‑paced environment, love helping people, and enjoy keeping everything running smoothly, we’d love to meet you.

Benefits

Paid time off

Training & development

401(k) matching

Employee discounts

Why You'll Love Working With Us

Make a real difference by helping children develop life‑saving water safety skills and confidence through movement

Enjoy opportunities for professional growth and advancement into leadership roles

Work in a positive, mission‑driven environment where your contributions are valued

Help create memorable experiences for hundreds of local families

What You'll Do
As the first point of contact for our families, you'll play a key role in delivering outstanding customer service while ensuring our daily operations run seamlessly. Responsibilities will include:

Managing daily front desk operations and maintaining an organized, efficient office

Responding promptly to phone calls, text messages, emails, and customer inquiries within 24 hours

Assisting families with class registration, scheduling, make‑up lessons, and enrollment

Monitoring attendance and phone activity

Ensuring scheduling changes and customer records are accurate

Monitoring outstanding accounts and following up with families as appropriate

What We're Looking For
The ideal candidate is organized, proactive, and passionate about providing exceptional customer service.

Qualifications

1–3 years of administrative, office coordination, front desk, or customer experience experience preferred

Outstanding communication skills by phone, text, email, and in person

Strong organizational, time‑management, and multitasking abilities

Excellent attention to detail and accuracy

Positive, energetic, and professional attitude

Self‑motivated with the ability to work independently and solve problems proactively

Comfortable learning new software and using multiple computer systems

Experience with scheduling, enrollment, customer service, or office administration is a plus

The Difference You'll Make
Every interaction matters. As our Customer Experience Specialist, you'll help create an exceptional experience for families from their very first phone call through every visit. Your organization, professionalism, and friendly personality will help ensure our students and families feel welcomed, supported, and excited to be part of our community.

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