Customer Experience Specialist

Customer Experience Specialist

At Small Fish Big Fish Swim School, we're more than a swim schoolwe're a community dedicated to building confident kids, creating positive experiences for families, and making every visit exceptional. We're looking for an enthusiastic, organized, and customer-focused Customer Experience Specialist to join our front desk team. If you thrive in a fast-paced environment, love helping people, and enjoy keeping everything running smoothly, we'd love to meet you!
Be part of a fun, energetic, and supportive team
Make a real difference by helping children develop life-saving water safety skills and confidence through movement
Enjoy opportunities for professional growth and advancement into leadership roles
Work in a positive, mission-driven environment where your contributions are valued
Help create memorable experiences for hundreds of local families
As the first point of contact for our families, you'll play a key role in delivering outstanding customer service while ensuring our daily operations run seamlessly.
Work hours are Monday and Tuesday 3:30pm-8pm. Friday 12:30pm-5:30pm, Saturday 8am-3pm and Sunday 8am-2:30pm. Days off Wednesday and Thursday!
Creating a warm, welcoming, and professional experience for every family
Managing daily front desk operations and maintaining an organized, efficient office
Responding promptly to phone calls, text messages, emails, and customer inquiries within 24 hours
Assisting families with class registration, scheduling, make-up lessons, and enrollment
Monitoring attendance and phone activity
Ensuring scheduling changes and customer records are accurate
Monitoring outstanding accounts and following up with families as appropriate
The ideal candidate is organized, proactive, and passionate about providing exceptional customer service.
Qualifications: 13 years of administrative, office coordination, front desk, or customer experience preferred
Outstanding communication skills by phone, text, email, and in person
Strong organizational, time management, and multitasking abilities
Excellent attention to detail and accuracy
Positive, energetic, and professional attitude
Self-motivated with the ability to work independently and solve problems proactively
Comfortable learning new software and using multiple computer systems
Experience with scheduling, enrollment, customer service, or office administration is a plus
Every interaction matters. As our Customer Experience Specialist, you'll help create an exceptional experience for families from their very first phone call through every visit. Your organization, professionalism, and friendly personality will help ensure our students and families feel welcomed, supported, and excited to be part of our community. Compensation: $18.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:
Safety: Safety First, During, After, and Always
Fun: We retain knowledge in a positive, encouraging environment.
Growth Mindset: Always learning attitude and encourage.
Connections: Bonds to our teammates, students, families, community, and water
Passion: Love what we do
Our Mission is: To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.
Our Motto is: "Small fish become BIG fish by swimming in schools."
Our Vision is to:
Touch as many lives as possible through our positive and fun in-water learning experiences.
Develop and strengthen individual mental and physical health through sport.
Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
Instill a life-long love of the sport.
Always "WOW" our customers.
Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.