VP, Customer Experience & Transformation

Grant County Public Utility District is seeking a Vice President of Customer Experience to lead customer-facing operations and shape the enterprise CX strategy. You will drive performance across customer service, billing, programs, engagement with large industrial customers, and external communications, with a focus on measurable outcomes and financial stewardship.
The role requires executive leadership, collaboration with IT, and the ability to implement multi-year roadmaps, governance, and

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