VP, Customer Experience & Transformation

Deepstreamtech is seeking a VP of Customer Experience based in Boston, Massachusetts. The role involves scaling our customer support function and reimagining how we deliver frictionless support. You will design end-to-end customer experience strategies, manage BPO partnerships, and ensure customer insights influence product decisions. The ideal candidate has over 10 years of leadership experience in fast-paced environments and a strong ability to manage operational complexities while driving measurable outcomes.
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