Program Manager, Member Sales

Overview
Join the American Bankers Association (ABA), the banking industry’s champion. As part of our team, you will work with extraordinary people, benefit from unmatched scope and scale, and contribute to meaningful industry change. Competitive pay, a comprehensive benefits package, and a professional, collegial work environment—plus a convenient Washington, DC location—make this a winning combination.

Key Responsibilities

Conduct bank outreach and calling campaigns to generate sales and retention opportunities, identifying each bank’s needs and developing tailored plans to connect them to ABA products and services.

Coordinate onboarding programs for new members in partnership with Regional Directors.

Plan and schedule bank visits for Regional Directors and support the delivery of webinars to member banks as part of territory‑specific engagement campaigns.

Provide concierge‑level support to banks with assets of $100 million or more, responding to inquiries and connecting members with ABA experts, resources, or solutions.

Research prospects, including analysis of financial data and prior contact reports, while managing regional account databases (Salesforce, Aptify, or Excel).
Perform additional duties as assigned by business needs.

Qualifications

Bachelor’s degree in business administration, communications, marketing, or a related field preferred; commensurate experience acceptable.

Minimum of 2+ years of experience in sales, customer support, relationship/account management, or a customer‑facing role.

Proficient with Microsoft Office, especially PowerPoint and Excel.

Comfortable in a sales environment that includes cold calling and discovery conversations to uncover prospect needs.

Ability to establish rapport quickly and build long‑term relationships with customers.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills, including active listening.

Capability to interact effectively with C‑level executives.

Strong critical thinking and deductive reasoning abilities.

Resourceful and capable of exceeding customer expectations.

Ability to work independently and remain effective under pressure.

Willingness to travel less than 20% of the time.

Experience in financial services or trade associations preferred; Salesforce experience a plus.

Salary
$80,000.00 – $85,000.00

EEO Statement
American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.

#J-18808-Ljbffr