Consumer Exp Specialist I NE (Candidates Local to Colorado Only) Part Time Days

Benefits

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Location
6061 S Willow Dr
Greenwood Village, Colorado 80111

Schedule
Part time

Job Description

Resolves consumer inquiries accurately and promptly.

Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.

Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Researches issues thoroughly and takes appropriate action to promptly resolve them.

Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems.

Achieves individual key department performance objectives, such as quality assurance and productivity.

Performs other duties as assigned.

Knowledge, Skills, and Abilities

Ability to articulate the mission of AH and the CxC

Strong attention to detail and ability to take initiative to resolve inquiries and issues

Demonstrated personal commitment to promoting and providing excelled customer service

Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues

Exhibits desire to continuously learn, improve service delivery, and work in a team environment

Ability to listen and document notes simultaneously

Ability to read, analyze, and interpret verbal and written instruction

Maintains high energy and positive attitude

Ability to remain calm under pressure

Adapts quickly to change and balances multiple priorities in a fast‑paced environment with changing priorities

Ability to effectively present information and respond to questions from consumers, peers and management

Ability to define problems, collect data, establish facts and draw valid conclusions

Demonstrate organizational, time management and priority setting skills

Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication

Demonstrates regular, consistent and punctual attendance

Effective communicator in English, both orally and in writing

Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills

Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems

Bilingual in Spanish (Preferred)

Medical terminology knowledge (Preferred)

Education

High School Grad or Equiv

Associate (Preferred)

Field Of Study

N/A

Work Experience

1+ year prior experience in a call center or customer service environment

Licenses and Certifications

Certified Medical Interpreter (CMI) (Preferred)

Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677

Pay Range
$19.58 - $31.32

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.

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