Job Title
Lead User Experience (UX) Designer – Mobile & Platforms
Location
Oakland, CA (Hybrid – 2 days a month in the office). Local candidates only.
Duration
1-year contract.
Role Overview
Project Charlie seeks a Lead UX Designer to lead the design of a new customer‑facing mobile platform. Initially a hands‑on design leader, the role will evolve into leading a small UX function. The designer will own end‑to‑end experience design—researching user behaviors, identifying unmet needs, documenting current‑state journeys, and driving future‑state improvements while partnering closely with Product and Engineering.
Key Responsibilities
- Lead user research and discovery to understand customer behaviors and pain points
- Conduct interviews, usability testing, surveys, and behavioral analysis
- Capture and document current‑state journeys and experiences
- Translate insights into design strategies and requirements
- Design user flows, wireframes, prototypes, and high‑fidelity UI
- Own and drive overall look and feel of the platform
- Define and evolve design systems and guidelines
- Partner with Product and Engineering to ensure feasibility
- Facilitate workshops and stakeholder alignment
- Lead usability testing and iterative improvements
- Mentor designers and oversee external partners
- Ensure accessibility, privacy, and compliance standards
Minimum Experience
- 8–10+ years of UX/UI or product design experience
- Strong background in user research, interaction design, and mobile design
- Experience across end‑to‑end product design lifecycle
- Ability to simplify complex systems into intuitive experiences
- Experience with journey maps and design systems
- Proficiency with tools like Figma, Sketch, or Adobe XD
- Cross‑functional collaboration with Product and Engineering
- Ability to lead and influence without authority
Desired Experience
- Experience designing customer‑facing products at scale
- Experience in regulated industries
- Familiarity with data‑rich or IoT ecosystems
- Experience supporting launch and iteration
- Experience working with external agencies
Desired Characteristics
- Strong advocate for user‑centered design
- Systems thinker for end‑to‑end experiences
- Clear communicator of design rationale
- Collaborative and cross‑functional leader
- Balances user, technical, and business needs
- Comfortable with ambiguity
What Success Looks Like
- Customer insights drive product decisions
- Platform delivers intuitive and cohesive experiences
- Design influences product strategy
- Teams align around a clear experience vision
- Continuous improvements based on user feedback
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