(Agile1)Lead User Experience (UX) Designer – Mobile & Platforms

Lead User Experience (UX) Designer – Mobile & Platforms
Oakland, CA (Hybrid) – 12 Months

Pay Rate: $80-100/hour on ***

LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.

Expenses: with prior Client Manager approval, may expense for travel reimbursements for business related travels needed.

TOP THINGS:

Strong advocate for user-centered design

Systems thinker for end-to-end experiences

Clear communicator of design rationale

Team Summary:
Help us change the electric utility industry from the inside! Join a small, high-performing team within Client Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at Client site.

Role Overview:
Project Charlie is seeking a Lead User Experience (UX) Designer – Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands‑on design leader and evolves into leading a small UX function. The Lead UX Designer owns end‑to‑end experience design—researching user behaviors, identifying unmet needs, documenting current‑state journeys, and driving future‑state improvements while partnering closely with Product and Engineering.

Key Responsibilities:

Lead user research and discovery to understand customer behaviors and pain points

Conduct interviews, usability testing, surveys, and behavioral analysis

Capture and document current‑state journeys and experiences

Translate insights into design strategies and requirements

Design user flows, wireframes, prototypes, and high‑fidelity UI

Own and drive overall look and feel of the platform

Define and evolve design systems and guidelines

Partner with Product and Engineering to ensure feasibility

Facilitate workshops and stakeholder alignment

Lead usability testing and iterative improvements

Mentor designers and oversee external partners

Ensure accessibility, privacy, and compliance standards.

Minimum Experience:

8–10+ years of UX/UI or product design experience

Strong background in user research, interaction design, and mobile design

Experience across end‑to‑end product design lifecycle

Ability to simplify complex systems into intuitive experiences

Experience with journey maps and design systems

Proficiency with tools like Figma, Sketch, or Adobe XD

Cross‑functional collaboration with Product and Engineering

Ability to lead and influence without authority.

Desired Experience:

Experience designing customer‑facing products at scale

Experience in regulated industries

Familiarity with data‑rich or IoT ecosystems

Experience supporting launch and iteration

Experience working with external agencies.

Desired Characteristics:

Strong advocate for user‑centered design

Systems thinker for end‑to‑end experiences

Clear communicator of design rationale

Collaborative and cross‑functional leader

Balances user, technical, and business needs

Comfortable with ambiguity.

What Success Looks Like:

Customer insights drive product decisions

Platform delivers intuitive and cohesive experiences

Design influences product strategy

Teams align around a clear experience vision

Continuous improvements based on user feedback

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