(Agile1)Lead User Experience (UX) Designer - Mobile & Platforms

Lead User Experience (UX) Designer - Mobile & Platforms
Oakland, CA (Hybrid)
12 Months

Pay Rate: $80-100/hour on *** LOCAL CANDIDATES ONLY. The role is hybrid, 2 days a month in the office.
Expenses: with prior Client Manager approval, may expense for travel reimbursements for business related travels needed.
• General Feedback:
o Must demonstrate ownership across the full product lifecycle (ideation, definition, implementation, launch, and support)
o Multiple short-term roles (approximately one year or less) may indicate limited opportunity to drive long-term outcomes
o Start-up experience is highly desirable, demonstrating the ability to operate in fast-paced, ambiguous environment.
o Strong experience with consumer facing products, including:
§ ccount creation and authentication
§ ccount management
§ Customer behavior and engagement analysis
§ Payments and billing experience
§ Connected device management (preferred)
o Must have worked on mobile app which is publicly available

Specific Designer Resume Feedback:
o Strong individual contributor who actively creates designs rather than primarily managing teams.
o Deep product design expertise with a portfolio demonstrating end-to-end mobile application design.
o Portfolio should showcase both strategic thinking and execution of high-quality visual design.
o Proven experience leading the ideation, definition, and creation of complete application experiences and wireframe.
o Experience designing entire customer journeys and applications, not just isolated features, or sections.
o cceptable past titles: Lead Product Designer, Senior Product Designer, Principal Product Designer, Staff Product Designer, Lead UX Designer

TOP THINGS: Strong advocate for user-centered design
Systems thinker for end-to-end experiences
Clear communicator of design rationale

Lead User Experience (UX) Designer - Mobile & Platforms
Location: Oakland, CA (Hybrid)
Department: Grid Research Innovation & Development

Team Summary:

Help us change the electric utility industry from the inside! Join a small, high-performing team within Client Company that is working on a portfolio of innovative initiatives to transform the electric grid into a smarter, more customer-centric system. The GRiD team is shaping the future of the utility and energy industry as part of the Utility Partnerships & Innovation division at Client site.

Role Overview:

Project Charlie is seeking a Lead User Experience (UX) Designer - Mobile & Platforms to provide leadership in understanding customer needs, defining product experiences, and shaping the overall design vision for a new customer-facing mobile platform. This role begins as a hands-on design leader and evolves into leading a small UX function.
The Lead UX Designer owns end-to-end experience design-researching user behaviors, identifying unmet needs, documenting current-state journeys, and driving future-state improvements while partnering closely with Product and Engineering.

Key Responsibilities:
• Lead user research and discovery to understand customer behaviors and pain points
• Conduct interviews, usability testing, surveys, and behavioral analysis
• Capture and document current-state journeys and experiences
• Translate insights into design strategies and requirements
• Design user flows, wireframes, prototypes, and high-Client UI
• Own and drive overall look and feel of the platform
• Define and evolve design systems and guidelines
• Partner with Product and Engineering to ensure feasibility
• Facilitate workshops and stakeholder alignment
• Lead usability testing and iterative improvements
• Mentor designers and oversee external partners
• Ensure accessibility, privacy, and compliance standards.

Minimum Experience:
• 8-10+ years of UX/UI or product design experience
• Strong background in user research, interaction design, and mobile design
• Experience across end-to-end product design lifecycle
• Ability to simplify complex systems into intuitive experiences
• Experience with journey maps and design systems
• Proficiency with tools like Figma, Sketch, or Adobe XD
• Cross-functional collaboration with Product and Engineering
• Ability to lead and influence without authority.

Desired Experience:
• Experience designing customer-facing products at scale
• Experience in regulated industries
• Familiarity with data-rich or IoT ecosystems
• Experience supporting launch and iteration
• Experience working with external agencies.

Desired Characteristics:
• Strong advocate for user-centered design
• Systems thinker for end-to-end experiences
• Clear communicator of design rationale
• Collaborative and cross-functional leader
• Balances user, technical, and business needs
• Comfortable with ambiguity.

What Success Looks Like:
• Customer insights drive product decisions
• Platform delivers intuitive and cohesive experiences
• Design influences product strategy
• Teams align around a clear experience vision
• Continuous improvements based on user feedback