Social Media Content Moderator

Content Moderator

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations. Become and remain knowledgeable about online community standards. Interpret and apply complex policies and guidelines to content. Review the reported content within agreed turnaround times and standards of quality. Escalate issues outside of the company policy.
Required: High school diploma or GED. Strong computer navigational skills. Interpret and apply complex polices and guidelines to content. Become and remain knowledgeable about online community standards. Familiarity with Microsoft Office applications (Word, Excel). Excellent oral and written communication skills. Exceptional listening/comprehension skills. Ability to handle viewing graphic and potentially disturbing content. Ability to react quickly and effectively with high attention to detail and fast learning ability. Review the reported content within agreed turnaround times and standards of quality. High level engagement. Possess a high level of professionalism. Good understanding of social media pop culture. Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
Location Note: We're currently hiring for this position in Tulsa, Oklahoma.
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Complimentary coffee and snack bar
Free gym access
24/7 onsite security
Free parking
Dedicated yoga room
Employee wellness program
ATM and banking access onsite
Designated smoking area
Breakroom with shuffleboard, air hockey, and more
Our Values:
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day