Social Media Content Moderator

Location : Tulsa, OK

Employment Type : Full-time, $17.50/hr

Supporting : Content Moderation

About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations

Become and remain knowledgeable about online community standards

Interpret and apply complex policies and guidelines to content

Review the reported content within agreed turnaround times and standards of quality

Escalate issues outside of the company policy

What'll Set You Up for Success
Required

High school diploma or GED

Strong computer navigational skills

Interpret and apply complex policies and guidelines to content

Become and remain knowledgeable about online community standards

Familiarity with Microsoft Office applications (Word, Excel)

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Ability to handle viewing graphic and potentially disturbing content

Ability to react quickly and effectively with high attention to detail and fast learning ability

Review the reported content within agreed turnaround times and standards of quality

High level engagement

Possess a high level of professionalism

Good understanding of social media pop culture

Proven experience in overcoming unexpected difficulties and using logical problem‑solving skills

For Internal Candidates

Must not be on any corrective action or performance plans

Must have held your current position for 6+ months

Must have relevant industry/program experience

Location Note
We're currently hiring for this position in Tulsa, Oklahoma.

Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

What We Offer

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs designed to support career growth and advancement

Professional and personal development through open-access courses via Alorica Academy

Paid training and tuition reimbursement

Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

Employee assistance program for personal and professional support

Additional voluntary benefits to meet your individual needs

Complimentary coffee and snack bar

Free gym access

24/7 onsite security

Free parking

Dedicated yoga room

Employee wellness program

ATM and banking access onsite

Designated smoking area

Breakroom with shuffleboard, air hockey, and more

Our Values

Bold – We challenge conventions and take smart risks

Relentless – We deliver results, no matter what it takes

Connected – We work as One Alorica because we're stronger together

True – We show up as our authentic selves, every single day

Equal Opportunity Employer – Veterans/Disabled

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