Social Media Content Moderator

About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

Location
Tulsa, OK

Employment Type
Full-time, $17.50/hr

Supporting
Content Moderation

How You’ll Make an Impact

Review content (Video, Image, and Text) and conduct quality control, ensuring the content complies with local policies and regulations

Become and remain knowledgeable about online community standards

Interpret and apply complex policies and guidelines to content

Review the reported content within agreed turnaround times and standards of quality

Escalate issues outside of the company policy

Qualifications

High school diploma or GED

Strong computer navigational skills

Interpret and apply complex policies and guidelines to content

Become and remain knowledgeable about online community standards

Familiarity with Microsoft Office applications (Word, Excel)

Excellent oral and written communication skills

Exceptional listening/comprehension skills

Ability to handle viewing graphic and potentially disturbing content

Ability to react quickly and effectively with high attention to detail and fast learning ability

Review the reported content within agreed turnaround times and standards of quality

High level engagement

Possess a high level of professionalism

Good understanding of social media pop culture

Proven experience in overcoming unexpected difficulties and using logical problem-solving skills

For Internal Candidates

Must not be on any corrective action or performance plans

Must have held your current position for 6+ months

Must have relevant industry/program experience

Benefits

Health, dental, and vision coverage with HSA options

Paid time off

Flexible pay options: daily or weekly pay

401(k) retirement plan

Leadership development programs designed to support career growth and advancement

Professional and personal development through open-access courses via Alorica Academy

Paid training and tuition reimbursement

Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more

Employee assistance program for personal and professional support

Additional voluntary benefits to meet your individual needs

Complimentary coffee and snack bar

Free gym access

24/7 onsite security

Free parking

Dedicated yoga room

Employee wellness program

ATM and banking access onsite

Designated smoking area

Breakroom with shuffleboard, air hockey, and more

Equal Opportunity Employer
Veterans/Disabled.

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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