Broadband Specialist I

Broadband Specialist I
Position Overview
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

Company Benefits

Company provided vehicle and gas card

Paid on the job training and opportunity to promote quickly

Company provided tools, tablet, and phone

Health, vision, and dental insurance

Paid vacation, holidays and flex paid time off

401K with generous company match

Pay increases through self-guided training

Performance bonus potential

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided

Education Enrichment up to $5,000 per year for qualified employees

Company provided uniforms and boots

Employee Wellness Program

Position Responsibilities

Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units

Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service

Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service

Work with connectors, fasteners and wire and use hand tools

Use customary CATV hand and power tools in performance of job duties

Complete appropriate paperwork functions as prescribed by system management

Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices

Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed

Lift and carry loads up to 100 lbs (including line ladder); work within limited confines, such as crawl spaces

Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages

Read general drop system layouts from blueprints

Inform customers of FCC Rules and Company policies as they pertain to customers

Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance

Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions

Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed

Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience

Position Requirements

No experience required

High school diploma or GED required

Valid driver’s license required: satisfactory driving record required

General level of mechanical and consumer devices knowledge

Ability to interact and communicate with customers and co-workers

Ability to work in high or tight spaces

Ability to work in all weather conditions and at various heights

Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required

Physical Requirements

Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

The salary range for this position is $17.00 - $18.50 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience, relevant skills and qualifications, education level, and certifications/licenses.

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