Internal Writer

Responsibilities
Process and Procedure:

Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order

Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery

Communicate issues and changes to a scheduled delivery to ensure a great customer experience

Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit

Creates and finalizes work orders

Complete used repair sheets for the “W” drive after the prepping of all used RVs

Creates service files for all new customers

Completes work orders within 24 hours after delivery to ensure posting is not delayed

Complete tasks in CAMP in a timely manner

Communication:

Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries

Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals

Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable

Acts as liaison to the Sales Department by being the “go-to” person for all sales-related steps in the delivery process

Thoroughness:

Reviews and verifies all sales orders are accurate and correct

Maintains Sold Units Storage Log

Qualifications

Excellent written and verbal skills

Experience with RV or Automotive Service Writing experience a plus.

Ability to multitask and complete tasks in a timely and efficient manner.

Must be extremely detail oriented and organized.

Familiarity with MS Office Suite.

Customer Service experience a plus

Valid driver’s license.

PERKS
General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching

Compensation
This role has a compensation range of $17 - $20 per hour based on experience and skill set. Some candidates with RV industry or transferable experience may receive increased compensation subject to leadership approval.

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