PROGRAM SUPERVISOR - HOMEBUILDERS (52769)

Job Details: Job Location: Morganton, NC 28655. Position Type: Full Time. Education Level: Graduate Degree. Job Category: Nonprofit - Social Services.
The HOMEBUILDERS program works to promote strong, healthy family relationships for families where children are at imminent risk of entering foster care. The Program Supervisor for Homebuilders is responsible for providing leadership for Children’s Home Society of NC (North Carolina) and program management to a team of practitioners. The Program Supervisor will also provide direct services to some clients.
Primary Job Functions Acts in accordance with and in the spirit of the CHS (Children’s Home Society) Leadership Model.

Provide comprehensive and client centered services according to Homebuilders.

Model behavior consistent with the Homebuilders’ values and beliefs.

Work with practitioners to ensure their behavior with clients is consistent with Homebuilders values and beliefs.

Manage and lead program services assigned that are consistent with the agency’s mission and vision, and adhere to accrediting and licensing standards and program fidelity.

Lead designated team of practitioners to high performance, motivating team members with responsiveness to individual needs.

Develop and maintain key relationships with program stakeholders, assessing their needs and opportunities for agency growth, and communicating those to the Program Director.

Ensure that programs are implemented and operated consistently across all regions, within recognized best practices and program fidelity guidelines.

Be available to receive referrals and support practitioners twenty‑four (24) hours a day, seven days (7) days per week.

Participate and actively contribute to the program leadership team to cultivate a highly functioning team of professionals managing the agency’s programs and services.

Ensure that programs and services are accurately reported and evaluated while working closely with the Homebuilder consultant from the Institute for Family Development (IFD) providing technical assistance and on‑site visits.

Provide oversight to the Continuous Quality Assurance process for Homebuilders® and use data to inform decisions.

Conduct after‑care follow‑up contact with the client/client family as specified by the program service model.

Develop and implement annual improvement plans; review progress mid‑year and at year‑end; develop new/revised plans as needed.

Actively participate in Program and Agency Leadership Teams.

Manage and navigate client management system(s) to access program reports, complete data entry, and provide staff assistance including monitoring weekly activities to ensure complete and accurate documentation according to best practice and agency guidelines.

Evaluate and approve program expenditures according to agency policy.

Participate in public relations activities.

Supervisory Responsibility Adhere to agency policies and applicable laws.

Interview, hire, and train employees.

Plan, assign, and direct work, including overseeing program operations related to the family’s entry into and participation in the Homebuilder® program.

Discuss potential referrals with the referring agency and confirm families meet initial eligibility criteria.

During the first 72 hours of the intervention, share responsibility with the practitioner for the final determination of the family’s eligibility.

Review, approve, or deny requests for any office‑based client sessions.

Appraise employee performance.

Oversee implementation, review evaluation data, and provide feedback to staff to improve service quality.

Participate in QUEST activities and act as the primary liaison with the Homebuilders consultant.

Reward and discipline employees.

Address complaints and resolve problems.

Maintain and enforce confidentiality.

Be responsible for staff engagement and experience.

Contribute to a Positive, Engaging Work Environment Demonstrate and work within the Homebuilders® model, which clearly reflects the values and beliefs guiding program design.

Create a work environment characterized by encouragement, collaboration, effective problem solving, accountability, and respect for cultural differences.

Use behaviorally descriptive, value‑neutral language and avoid the use of labels or inference when communicating with or about family members.

Facilitate weekly team consultation.

Operate in a professional work environment.

Frame problems or mistakes as opportunities for learning.

Perform other duties related to department goals and projects as needed.

Qualifications Education, Licenses & Certifications: Minimum of a graduate degree in social work, psychology, counseling, or a closely related field and 2 years’ experience working with children and families; or a bachelor’s degree in one of those fields.

Experience: Minimum of 2 years’ experience working with children and families, with a preference for in‑home experience. Experience in Homebuilders preferred.

Competencies: Knowledge of child welfare policies and programs, family therapy theories, treatment philosophies and strategies of home‑based services, and availability of local resources.
Skills and Proficiency in: Intermediate computer skills (Microsoft Applications and electronic data systems, timesheets, expense reports, use of virtual platforms for meetings); problem‑solving barriers while maintaining professional relationships; excellent oral and written communication; effective organization and time management.
Ability to: Work independently from a home office and meet deadlines; collaborate with colleagues, clients, and other service providers; collaborate with county and state personnel, courts and other service providers on behalf of the family; display sensitivity to the cultural and socioeconomic characteristics of the service population; use a personal vehicle to transport clients to resources; travel for occasional overnight responsibilities; maintain a valid North Carolina driver’s license, adequate auto insurance, and an operating vehicle for CHS business; pass a criminal background and central registry check.

Schedule Expectations This position is a salary exempt job that will require some weekends and evening work, in addition to a standard scheduled week. Flexible hours are required to meet business needs. When working remotely, the supervisor must be available by telephone and email during specified hours as required.
Frequent travel is required to conduct business‑related activities. The Program Supervisor acts as the primary backup for practitioners and is available 24 hours a day, seven days a week for consultation and may include making an emergency visit to a family’s home.

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