Operation Manager

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® in Richmond, VA as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!

What We Offer

Starting pay: $65,000 - $75,000 annually + bonuses!

Benefits! Health, dental, and vision available

Paid Time Off

Career advancement opportunities! We want to see you grow personally and professionally. If you are looking for opportunity, we’ve got it.

Work with a great team!

What You’ll Do

Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments

Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits

Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation

Determine staffing requirements, interview, hire, and oversee new employee onboarding and training

Coordinate and direct fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner

Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines

Responsible for employee development, accountability and corrective action programs

Responsible for being an “on-call” emergency contact outside of normal business hours

Acts as a point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services

Asks open-ended, probing questions to determine customer requirements and expectations

Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks

Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications

Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

Performs a variety of clerical and administrative tasks.

All other duties as assigned

Who We’re Looking For

High school diploma or GED required, some college preferred

Management, business, or other relevant experience is required

Valid driver’s license and a clean driving record

Must be willing to submit to a pre-employment background check and random drug screens

Must be willing to work Saturday’s and one Sunday a month

Effective communication skills (verbal and written)

Demonstrated ability to lead by example to motivate, develop and direct people

Ability to assess the performance of self, employees and franchise to make improvements or take corrective action

Strong decision-making ability

Basic truck/vehicle knowledge

Experience in the fields of general labor, management, non-CDL transportation, landscaping, construction, project management, logistics, production, manufacturing, assembly, factory or warehouse helpful.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Richmond, VA The employer at this location is NBF Richmond LLC.

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