Job Description
Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving commercially insured patients. We are looking for talented professionals that are passionate about developing a true system of care that can create market‑leading value for our customers, members, and patients:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
Work productively amidst ambiguity
Thrive in fast‑paced work environments
Seek to improve the status quo
We are looking for a
Product Commercialization Associate - Operations Associate
to join our team, focused on delivering a great value and a best‑in‑class experience for our patients. In this role, you will drive the implementation of new products, implement new customers & partnerships, and develop strategies for optimizing the patient experience. The Operations Associate is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.
Qualifications
Education and Experience
Bachelor’s Degree required
2 years of professional experience in a fast‑paced work environment; experience in healthcare industry is a plus
Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)
Experience with electronic medical records, Epic (preferred)
Additional Skills and Qualities
Strong written and verbal communication skills
Strong analytical and troubleshooting skills
Self‑motivated team player
Highly organized, structured, and detail‑oriented
Background in program development and process improvement strongly preferred
Compensation Statement
The Mount Sinai Health System (MSHS) provides a salary range of $72,473.00 – $108,709.00 annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
Responsibilities
Implementation of Solutions and Partnerships
Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows.
Manage and coordinate all aspects of project management including budgets, resource utilization, tasks, schedules, issues, risks and risk mitigation plans, change management, and status reporting to stakeholders and steering committees.
Design and build efficient workflows, optimizing processes for maximum effectiveness.
Collaborate with cross‑functional teams to align product operations with overall business objectives.
Execute service and outcomes contract requirements and track ongoing performance.
Drive the revenue cycle processes for bundle payment operations including claims processing, payment receipt, and payment distribution in collaboration with the revenue cycle team.
Drive the implementation and iteration of new technologies to support day‑to‑day operations (e.g., ZenDesk).
Develop and maintain documentation for product operations, including standard operating procedures and training materials.
Provide support and training to team members on new product features and operational procedures.
Support Improvement Efforts
Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives.
Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization.
Troubleshoot and respond to issues raised by customers (clients, patients and partners).
Identify gaps in patient experience & propose solutions to make the patient’s journey seamless.
Design presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations.
Support workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners.
Effectively communicate and collaborate with all levels of staff, from leadership to front line personnel. Present findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
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Product Commercialization Associate (Operations Associate)
Mount Sinai Health System · New York, NY, USA ·
- Pay:
- $72,473-$108,709/yr
- Job type:
- Contract
About Mount Sinai Health System
The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
- Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
- Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
- Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
- Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
- Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.
Explore more about this opportunity and how you can help us write a new chapter in our story!
Who We Are
Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.
Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.
The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.
EOE Minorities/Women/Disabled/Veterans