Greek-English Travel Customer Service in support of Booking. com

Greek-English Travel Customer Service – Booking.com

As a Greek-English Travel Customer Service Associate working onsite in Athens, Greece, you’ll help customers find great places to stay and create unique travel experiences.
What You’ll Be Doing

Looking to build or level-up your career in the travel industry? Whether you’re resolving customer issues quickly or consulting on products, you’ll be the difference between an average and an exceptional customer experience.
During a Typical Day

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
Be the first point of contact for accommodation partners by resolving basic questions about modifications, rates, availability, and extranet tooling
Provide accurate, valid, and complete information using the right tools, methods, and processes
Ensure a high level of partner service and a positive partner experience
What You Bring to the Role

Fluent in Greek and English
High school diploma or equivalent
Recognise, apply and explain product or service knowledge
Computer savvy
High-speed internet in a quiet home work environment
Greece resident or ability to relocate and obtain work authorization expediently to Greece
What You Can Expect

Knowledgeable, encouraging, supportive, and present leadership
Diverse and community-minded organization
Career growth and learning opportunities for aspiring minds
25 days annual leave per year
Relocation assistance available
Competitive compensation, performance bonus opportunities, and benefits
A Bit More About Your Role

We’ll train you to be a subject matter expert in your field to provide the highest level of service through voice, chat, or email interactions. You’ll also have a chance to make new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You’ll report to a Team Lead and contribute to the overall success of the customer experience and the team.
About TTEC

Since 1982, TTEC helps companies build engaging customer experiences powered by humanity and technology. TTEC is an equal-opportunity employer that embraces diversity, equity, inclusion, and belonging. We strive to make all employees feel valued and comfortable being their authentic selves.

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