Production Operations Manager - Client SLAs

Covius is seeking a Production Manager to oversee daily production across our client lines, ensuring high quality output and strict SLA adherence. You will act as the go‑to contact for client inquiries and escalate issues as needed, while supporting staffing and workforce development for the team.
Responsibilities include leading a production team, coaching leads, coordinating with internal stakeholders and vendors, and driving process improvements to meet contractual requirements and client

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