Customer Experience Specialist - Call Center & Scheduling

Cardi’s Furniture & Mattresses is seeking a Customer Service Representative – Call Center to handle inbound and outbound calls, assist customers with inquiries, and schedule deliveries or service calls. The role emphasizes a positive, customer-focused attitude and efficient problem solving.
Your duties include following scripts, resolving issues, upselling when appropriate, and documenting every interaction in the system to maintain accurate records.

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