Technology Strategist (Dedicated On-Site Field Staff)

Technology Strategist Consultant (Dedicated On‑Site)

FLSA Status: Full‑Time, Exempt
Work Model: 4 days/week on‑site at client location, 1 day/week at NextStep Networking (Helpdesk/Operations)

Position Overview
NextStep Networking is seeking a dedicated on‑site Technology Strategist Consultant to support one of our key client partnerships. This role is designed to provide consistent, high‑level technical leadership, day‑to‑day operational coordination, and strategic alignment within a complex and fast‑paced client environment.

This individual will serve as the primary technical point of contact for the client, ensuring that technology issues are resolved efficiently, priorities are aligned, and services are delivered in accordance with contractual expectations.

In addition to hands‑on technical support, this role acts as a bridge between the client, on‑site technicians, and NextStep’s internal team, helping to drive accountability, communication, and long‑term success.

Client‑Facing Technical Leadership

Serve as the primary day‑to‑day technical contact for client stakeholders

Build strong, trust‑based relationships while navigating a complex and high‑demand environment

Ensure client needs are clearly understood, prioritized, and addressed in alignment with service agreements

Proactively identify risks, gaps, and opportunities for improvement

On‑Site Operations & Coordination

Coordinate daily technical priorities with the Dispatcher and broader NextStep operations team

Ensure work is properly triaged, assigned, and completed efficiently

Maintain visibility into all active issues, projects, and escalations

Act as the accountability layer between client expectations and service delivery

Technical Escalation & Mentorship

Serve as the primary escalation point for complex technical issues

Provide guidance, troubleshooting support, and mentorship to two on‑site Level 1 technicians

Facilitate regular huddles, check‑ins, and knowledge sharing to ensure team alignment

Support technician growth and consistency without direct managerial responsibility

Service Delivery & Contract Alignment

Maintain a strong understanding of the client contract, scope, and service expectations

Ensure all work performed aligns with agreed‑upon deliverables and priorities

Help manage scope boundaries while maintaining a high level of client satisfaction

Navigate organizational dynamics and internal politics to ensure successful outcomes

Strategic IT Support

Partner with existing Technology Strategy resources to expand strategic IT support capacity

Contribute to planning, recommendations, and long‑term technology improvements

Identify opportunities to improve efficiency, reduce risk, and enhance system performance

Internal Integration (Helpdesk Day)

Spend one day per week working within NextStep’s Helpdesk/Operations team

Maintain alignment with internal processes, tools, and service standards

Strengthen communication between field operations and centralized support teams

What Success Looks Like

The client feels supported, heard, and confident in their IT partnership

Issues are resolved quickly and prioritized correctly

On‑site technicians operate efficiently, consistently, and with guidance

Communication between client and NextStep is clear, proactive, and structured

Services are delivered in alignment with contract expectations and business goals

Qualifications
Required

5+ years of experience in IT support, consulting, or technical leadership roles

Strong ability to manage relationships in complex or high‑pressure environments

Proven experience coordinating work across multiple teams or stakeholders

Deep understanding of IT infrastructure, cloud environments, and end‑user support

Strong problem‑solving and decision‑making skills

Excellent communication skills with both technical and non‑technical audiences

High school diploma or GED

Eligible to work in the United States (proof of work authorization required)

Valid driver’s license with reliable transportation and clean driving record

Strong interpersonal and time management skills

Ability to work both independently and collaboratively in a client‑facing role

Preferred

Bachelor’s degree in Information Technology, Computer Science, or related field

Experience working in on‑site or embedded client environments

Background in managed services (MSP) or IT service delivery models

Experience mentoring or guiding junior technicians

Familiarity with nonprofit, education, or government environments

Certifications such as ITIL, PMP, or relevant technical credentials

Physical & Work Environment Requirements

Ability to lift up to 50 lbs and perform hands‑on technical work

Regularly required to stand, walk, and use hands to handle or feel

May occasionally need to stoop, kneel, crouch, or crawl

Work occurs primarily on‑site at a government client location, with occasional remote work

Local travel required; some overnight travel may occur

Why This Role Matters
This position is critical to ensuring the success of one of NextStep Networking’s most important client relationships. It brings together technical expertise, operational coordination, and relationship management into a single, consistent presence—helping transform reactive IT support into a structured, strategic partnership.

Benefits

Health, Dental, and Vision Insurance

Short‑term and long‑term disability

Basic life insurance

401(K)

Paid Time Off (PTO)

Professional development and certification support

A respectful, collaborative culture that values learning and growth

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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