Relationship Manager I

JOB DESCRIPTION

Location - Wilmington, DE, Hybrid
In this position, you'll be based in the Wilmington office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
A role you will love

As our Relationship Manager I, you will develop and maintain strong customer relationships for small to midsized accounts within our ABS. You will be the primary point of contact for clients and provide proactive communication and consultation. You will partner with internal stakeholders to deliver effective Corporate Trust products and services to your client(s). You will be responsible for the Relationship Management of Delaware Statutory Trusts.
Key Responsibilities

Develop and maintain strong customer relationships for large and critical/complex accounts.
Ongoing administration of accounts in accordance with applicable documents, state and federal law, and internal policies and procedures.
Provide primary client contact, proactive communication and consultation, and coordinate with internal partners for the effective delivery of CCT products and services.
Ensure customer satisfaction through designing and implementing a relationship plan that meets customer needs.
Represent CCT in developing and maintaining client relationships; sell and promote CCT products and services to existing clients.
Conduct contractual document review, negotiation, and manage BSA/AML activities including periodic review; manage outstanding fee receivables and negotiate the supplement/amendment process.
Participate in in-person client visits.
May participate in closing of deals.
What will you bring to the role?

We are a global business with an entrepreneurial spirit, and we are proud of that. The fast‑paced environment and constant change require resilience, adaptability, and the ability to embrace rapid change. As an expert in customer service and sales focused on client success, you will be the guiding hand as we deliver solutions to our Corporate Trust accounts.
Key skills required for the role include:

Delaware relationship/client management experience and familiarity with Delaware Statutory Trusts.
Minimum of 4 years of experience in financial services, corporate trust services or account management.
Strong analytical skills with high attention to detail and accuracy.
Experience reading and interpreting complex legal documents.
Ability to work independently, proactively, innovatively, and creatively, while exercising sound judgment.
Rewards designed for you

Parental Leave: paid parental leave, flexible working and a caring and inclusive culture.
Health and Wellbeing: medical, dental, vision and wellness reimbursement.
Paid time away from work: competitive paid time off package including a day each year to volunteer time for a good cause.
Save for your future: 401(k) matching and tax‑advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income protection: short and long‑term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Employee Share Plan: set aside salary to purchase shares in our company and receive a generous company contribution towards additional shares.
Extra Rewards: tuition reimbursement to cash bonus recruitment referral programs and other comprehensive benefits.

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