Customer Communications Creative & Instore Manager

Responsibilities

Plan, develop, and manage in‑store event activations including Grand Openings, community events, local partnerships, and special store activities.

Develop event marketing materials including circulars, signage, and printed pieces, coordinate production, delivery, and installation.

Partner with Merchandising and cross‑functional teams to align on event goals, timelines, promotional details, and execution expectations.

Coordinate community engagement initiatives with marketing team, store leadership, and community partners.

Lead execution of ceremonial activities such as ribbon cuttings.

Ensure customer inquiries receive timely responses through all platforms.

Analyze customer feedback trends to identify insights and improvement opportunities.

Support department printing and mailing needs.

Maintain organized signage storage, inventory tracking, and replenishment schedules.

Assist with app/website functionality, updates, user experience, and content creation.

Monitor social media platforms for customer questions and respond in a timely manner.

Collaborate with Marketing, Communications & Public Affairs Leader to align communication plans with business strategies.

Qualifications

2+ years of hands‑on experience in digital marketing and communications (email, SMS, website, app, social media)

Highly organized with exceptional attention to detail

Strong workflow and project management skills with ability to balance multiple deadlines

Experience using digital/social communication platforms such as Salesforce Marketing Cloud, Hootsuite, Google, etc. Any loyalty or merchandising experience

Excellent communication skills

Systems and software knowledge

Ability to analyze and solve problems

Experience with general communications, document creation, or coordinating workflow tasks (preferred)

Educational background in Communications, Business, Marketing, or a related field preferred, or equivalent administrative experience.

#J-18808-Ljbffr