Content Operations Lead

Responsibilities

Own and scale Salsify as the centralized source of truth for all product content, digital assets, attributes, and retailer syndication

Establish and enforce standards for product copy, imagery, video, and attribute data across all retail channels

Maintain syndication accuracy, content consistency, and platform health

Stand up and maintain retailer syndication channels and channel mappings within Salsify

Oversee retailer syndication strategy and ongoing platform optimization

Oversee the Content Operations Coordinator to troubleshoot syndication issues and ensure timely resolution

Own the content compliance framework — defining what “best-in‑class” looks like across retailer PDPs

Oversee a regular content audit cadence across key retailer sites

Direct the Content Operations Coordinator in the day‑to‑day execution of compliance tracking

Leverage tools such as Profitero to monitor content health

Continuously scan the ecommerce technology landscape for tools that can improve content quality, speed, or scale

Build scalable processes around every new tool or integration

Drive automation and operational efficiencies that reduce manual effort

Build and manage below‑the‑fold enhanced content modules within Salsify

Partner cross‑functionally with teams to scale and future‑proof content operations

Lead and mentor the Content Operations Coordinator

Requirements

4–7 years of experience in ecommerce content operations, digital merchandising, or a related field

Hands‑on experience with a PIM or DAM platform — Salsify experience strongly preferred

Strong understanding of retailer syndication, content channel mapping, and platform integrations (Amazon, Target, Walmart, etc.)

Demonstrated ability to build and govern scalable content processes and workflows

Experience evaluating and implementing technology tools in an ecommerce environment

Excellent cross‑functional collaboration skills; comfortable working with technical (IT) and non‑technical (brand, creative) stakeholders

Strong analytical and problem‑solving skills with high attention to detail

Ability to manage multiple priorities and drive projects to completion in a fast‑paced environment

Nice to have: Experience with Vendor Central, Bynder, or similar DAM/content platforms

Nice to have: Familiarity with genAI tools applied to content creation or localization

Nice to have: Background in CPG or a multi‑retailer brand environment

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