Program Manager (LMSW or RN)

Mental Health Association of the Southern Tier

Base Pay $80,000.00 / Year

Job Category CSC, Manager, LMSW

Employee Type Exempt FT

Required Degree Masters

Manage Others Yes

Contact Information

Name: Olivia Shimkus

Phone: 6072219601

Description
Sign‑On Bonus: Up to $4,000

Employer covers 90% of health insurance premiums

Employer covers 100% of deductible

Job Summary:

The Program Manager for the Supportive Crisis Stabilization Center provides administrative oversight to the dually certified OMH/OASAS crisis facility. The CSC is a 24‑7‑365 program for individuals in Mental Health/Substance Use Disorder (MH/SUD) crisis situations. The CSC will provide immediate, therapeutic support by certified peers and licensed behavioral health professionals. The Program Manager supervises a multidisciplinary team of staff and directs all aspects of the client stay through triage, screening, assessment, interventions, discharge planning and follow‑up services. The Program Manager will oversee compliance of center operations, oversee the schedule and supervision of staff, and ensure quality services utilizing a person‑centered approach for all individuals.

Duties and Responsibilities

Manage daily operations for a certified Supportive Crisis Stabilization Center supporting individuals with MH/SUD challenges

Oversee all stages of client access to center (intake, assessments, treatment plan development, referrals, discharge)

Oversee/conduct clinical assessments and implement therapeutic models for crisis intervention

Ensure OMH and OASAS regulatory requirements for certification are followed

Ensure MHAST policies and procedures are implemented and followed

Review documentation of client services for accuracy and compliance

Compile reports necessary for data collection and program evaluation

Create a staffing schedule to meet the needs of the 24/7 center operation

Supervise all staff, including disciplinary action and performance evaluations (Peer Specialist, CASAC, RN/LPN, LMSW/LCSW, Care Coordinator)

Interview, hire, and train stabilization center staff

Conduct staff meetings

Ensure overall cleanliness and maintenance of the facility, and sufficient supplies and inventory for operations

Ensure a welcoming, calming, safe and secure environment in the center for clients and staff

Participate in community
etworking meetings and promote the stabilization center at community events

Collaborate with other MHAST program staff to provide continuity of care to clients upon discharge

Collaborate with community partners and agencies that play a role in the stabilization center (law enforcement, healthcare providers, mental health services, addiction services, transportation services, etc.)

Collaborate with family members, caregivers, and service providers of the clients

Attend agency staff meetings and trainings

Cooperate with audits, inspections, investigations

Flexibility to potentially cover shifts, in the event of call‑ins or scheduling issues

On call availability for the center

Operations (30%)

Supervision and Leadership (30%)

Program Compliance and Evaluation (20%)

Data Reporting (10%)

Other (10%)

Working Conditions

Crisis center facility, office environment

Some exposure to cleaners, chemicals is expected

Physical requirements include walking, bending, standing, climbing stairs, and lifting (light/medium‑up to 50 pounds)

Travel may be required for trainings/meetings or between MHAST locations

May need to work flexible schedule, depending on staffing needs

This job description is a summary of the typical job functions; it is not a comprehensive list of all possible responsibilities and duties. Tasks may differ from what is outlined in the job description and other duties may be assigned as needed. The job description may be amended at any time at the discretion of MHAST.

MHAST is an Equal Opportunity Employer. We are committed to employment practices that are inclusive and represent a diverse workforce. MHAST is also committed to employ individuals with lived experiences, both mental health and substance use disorder experiences. Peers with lived experience are representative of the population served in MHAST programs and their work within the mental health field has been proven to be a pivotal part of the success and recovery of others.

Requirements
Knowledge/Skills/Abilities

Knowledge of MH/SUD issues facing individuals in the community

Ability to handle crisis situations, traumatic events, or sensitive circumstances, support and advocate for individuals in crisis

Knowledge of community resources, services, and systems to assist individuals with Social Determinants of Health (SDOH) needs

Understanding and sensitivity to support a diverse client population (race, religion, gender identity, sexual orientation, ethnicity, etc.)

Trauma Informed Care Training

Knowledge of EMR/EHR systems

Knowledge of Medicaid/MCO billing

Knowledge of OMH and OASAS Regulations

Knowledge of Microsoft Office Suite (Excel, Word, Teams, etc.)

Excellent organizational skills, detail‑oriented

Excellent communication skills (verbal, written)

Summary

Sign‑On Bonus

Medical (Employer covers 90% of premium and 100% of deductible)

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