Customer Pricing Manager

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Customer Pricing Manager leads the execution, governance, and performance of pricing across assigned accounts. This role manages Commercial and Strategic Pricing Analysts and ensures pricing strategies align with customer-specific objectives, including revenue growth, margin optimization, and risk management. The role provides leadership on pricing decisions, supports complex scenarios, and ensures consistency, accuracy, and compliance across all pricing activities. It serves as a key partner to Sales, Contracts, Finance, and Operations to drive commercially sound, customer-aligned outcomes.

JOB RESPONSIBILITIES:

Lead, develop, and manage a team of Commercial and Strategic Pricing Analysts supporting customer accounts
Oversee pricing execution and analysis for all customer pricing activities
Ensure customer pricing strategies align with revenue, margin, and contractual commitments
Provide direction and oversight on complex, high-value, or high-risk customer pricing decisions and escalations
Review and approve non-standard customer pricing requests, deviations, and exception scenarios
Partner with Sales, Contracts, Finance, and Operations leadership to align pricing decisions with customer agreements and commercial strategy
Ensure compliance with customer contracts, pricing policies, and governance frameworks
Drive consistency in pricing approaches across customer accounts while maintaining flexibility for bespoke scenarios where required
Monitor customer pricing performance, margin trends, and risk exposure across accounts
Support customer audits, pricing disputes, and contract compliance reviews
Establish priorities and allocate team resources based on customer needs, deal complexity, and business impact
Mentor and develop team members, including coaching on customer strategy, agreement interpretation, and stakeholder management
Identify and drive improvements in customer pricing processes, execution, and governance
Other responsibilities, as assigned
JOB REQUIREMENTS:

Bachelor's degree in finance, economics, mathematics, statistics, or related field preferred
Progressive experience in customer pricing, contract pricing, or commercial strategy
Prior leadership or people management experience preferred
Strong understanding of customer agreements, pricing structures, and commercial risk
Proven ability to manage complex and non-standard customer pricing scenarios
Strong analytical, organizational, and problem-solving skills
Ability to influence cross-functional stakeholders and support commercial decision-making
Excellent written and verbal communication skills
High level of business judgment and attention to detail
Ability to manage multiple priorities in a fast-paced, customer-driven environment
BENEFITS:

Competitive Salary + bonus
401(k)/ Retirement savings
Comprehensive Benefits (medical, dental, vision, life and disability coverage)
Friendly work environment
Paid vacation/holidays