Account Manager II

Account Manager II
This role will be hybrid, based in Irvine, CA and supporting LATAM. Must speak Spanish.

Responsibilities
Develops new accounts and/or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts in order to provide superior customer service and ensure long‑term business success. Provides reports to management and customer teams relating to potential opportunities, improvement of products, problem resolution, and corrective action. Develops and maintains excellent working relationships with customers and internal company departments to ensure effective response to customer needs.

Manage assigned customer accounts and assists with other customers as directed.

Review contractual requirements of assigned customers and ensures fulfillment from the company.

Develop a foundation for long‑term business growth by regular personal contact with customer management in support of promoting all Panasonic Avionics Corporation products and services.

Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer, and ultimately passenger satisfaction across all products and services is of utmost importance.

Ensure excellent execution, communication and delivery is given across all internal or contracted departments & groups which interface or provide service to the customer.

Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.

Identify deficiencies in either resources or performance in order to work with account team to resolve and win new business.

Supports business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting and change requests.

Prepare reports and professional presentations in order to communicate potential opportunities and/or problems to customer teams and senior management.

Provide reports to management, customer teams, and the customer relating to improvement of products, trends, problem resolution, and corrective action.

Assist in the management of regional budget and helps the management team establish sales growth and profit targets for the region.

The wage range is $95,000 - $159,000. Actual compensation varies depending on the individual’s knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives, including GEB, NQDC, commissions, and profit‑sharing.

What We’re Looking For

5 years of account manager experience.

Bachelor’s degree in a related field or commensurate work experience.

Required: Excellent written and verbal communication skills, with proficiencies in English and Spanish languages.

Optional: Written and verbal communication skills proficiencies in Portuguese.

Up to 40% international travel, in most cases to Latin America (Central/South).

Technical understanding of in‑flight entertainment systems and its related components.

Strong knowledge of aviation or a related industry.

Excellent negotiation and presentation skills.

Ability to speak with persons of various social, cultural, economic, and educational backgrounds.

Proven experience with problem‑solving, decision‑making, and multi‑tasking to respond to common inquiries or complaints from customers in a professional and timely manner.

Ability to develop and maintain excellent working relationships with customers and internal company departments in order to smoothly and effectively address customer needs.

Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Resolves a wide range of issues in imaginative as well as practical ways.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

What We Offer

Paid time off: Exempt salaried employees receive flexible paid time off. Non‑exempt hourly employees accrue 14 vacation days per year + 7 sick days + 3 personal days. Accrual rate increases with tenure. All employees receive 11 company paid holidays per year.

Health insurance: Medical insurance offerings from Aetna and Kaiser (CA & HI). Options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family. Dental PPO and DMO options & Vision insurance through EyeMed or VSP.

Voluntary benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.

Health management and wellbeing programs – Lifestyle spending account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Eligibility depends on employment status, location, and length of service.

401K with 50% match on up to 8% contribution, fully vested from day one.

Educational assistance – Tuition reimbursement for job‑related courses.

Washington residents only are eligible for: Washington’s Family and Medical Leave program and Washington’s Paid Sick Leave program.

Panasonic is proud to be an equal opportunity/affirmative action employer. We are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and honesty have been part of our core values for more than 100 years and we are proud of our diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre‑employment drug testing is required for safety‑sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Avionics Corporate.

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