Key Account Executive

We have an immediate career opportunity for a qualified Key Accounts Executive . As a Key Accounts Executive, you will be responsible for providing superior customer service for the DHL Express top global customers by fulfilling a variety of customer service support duties to ensure accurate information is provided to our key customers in a professional manner. This includes responding to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers. The successful candidate will provide exceptional customer service while promoting additional products/service to existing DHL customers.

Key Responsibilities

Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs

Prepare detailed reports, as required, for customers

Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services

Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses

Perform first level root cause analysis

Arrange for expedited service recovery for shipments, when necessary

Partner with DHL Sales representatives to develop solutions that address the complex business issues of their customers

Participate in presentations to customers and Senior DHL Management

Take rollover inbound calls as needed

Skills & Qualifications

High School Diploma or Equivalent

4+ years of experience in a team-based customer service environment and sales experience

Exceptional customer-focused oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer base and DHL sales reps

Proficiency with Microsoft Outlook & Excel, database and web-based applications

Good time management and prioritization skills

Proven track record of taking initiative to accomplish tasks in creative ways with a sense of urgency and assertiveness

Preferred experience with GEMA Backline functions

Employee Benefits & Incentives

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company match

Medical, Dental, Vision, well-being programs

Tuition Reimbursement

Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Program

Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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