Senior Relationship Manager, Institutional Asset Owners

Senior Relationship Manager, Institutional Asset Owners

Summary: The Senior Relationship Manager manages complex master trust and custody client relationships and serves as a senior consultant across trust, asset servicing, client delivery, and relationship management. This position partners with clients and internal teams to identify needs, recommend solutions, resolve issues, drive business growth, and deliver high quality service.
Responsibilities

Lead the delivery of master trust and custody services by analyzing client needs, recommending improvements, and assessing the impact of new or expanded financial services.
Serve as a key consultant to senior client contacts, supporting policy recommendations, process redesign, and complex problem solving.
Facilitate planning sessions to develop solutions that address client needs and strengthen relationships.
Ensure client satisfaction by coordinating service team resources, driving timely issue resolution, and communicating client needs to internal partners.
Advise clients on emerging issues, regulatory and tax changes, and broader financial market considerations that may affect their activities.
Identify opportunities to expand bank products and services, coordinate presentations with subject matter experts, and support the smooth delivery of new services.
Manage client profitability by understanding the competitive environment, identifying opportunities, developing pricing strategies, and partnering with the team to improve profitability.
Recommend new services and products with awareness of broader organizational impact.
Qualifications and Experience

College degree or equivalent work experience required.
10 to 15 years of experience in financial servicing, including at least 5 years in trust and asset services.
Knowledge of trust and asset services, including business segment specific issues.
Knowledge of general finance and portfolio management concepts.
Strong negotiation, leadership, delegation, and sales skills.
Salary Range: $95,600 - 162,400 USD. This range is a good faith estimate of base pay.
Benefits: The company provides a comprehensive benefits package that includes retirement (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts, and disability), paid time off, parental and caregiver leave, life and accident insurance, other voluntary benefits, and well‑being support. A discretionary bonus program, which may include an equity component, is also available.
Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity.
Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com or discuss your individual requirements with the recruiter you are working with.
EEO Statements

North America EEO Statement:
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
Canada EEO Statement:
Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
EMEA EEO Statement:
It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.
USA EEO Statement:
It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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