Head of Experience & Operations — Boutique Luxury Hotel

At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

About Us
We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed. Join our team of innovators!

View our company culture videos to learn more about us and how we make every moment matter.

Located in a building dating back to the 1930s, this intimate historic hotel in downtown Milwaukee offers a fresh take on an art deco experience. The hotel’s exemplary restaurant, Oggie’s, features a modern European menu with a mid-western charm and Milwaukee’s only rooftop tiki bar, Pufferfish.

You should join our team if you believe...

It’s exciting to challenge the status quo and never stop innovating.

That life is in the details.

It’s rewarding to cultivate experiences for our guests & our Experience Curators.

That, as hoteliers and restaurant operators, we are storytellers for the hotels & restaurants in our communities.

It’s empowering to exercise creativity and collaboration.

In a service and delivery experience that encompasses all 5 senses.

You're a great fit for this role if you love...

Providing guidance and oversight to multiple departments.

Executing programs and processes that drive teams to SUCCEED.

Communicating and connecting with your teams to keep them informed and engaged.

Diving into the details of what makes your property tick.

Collaborating on solutions across a wide range of hotels and outlets.

To create positive returns for owners.

We're excited to have you join us because...

You have extensive experience in hotel & restaurant operations with full-service, four-diamond luxury boutique hotels.

You are an exceptional communicator who can get their point across effectively and skillfully.

You're a bona fide leader, who's helmed other hotel and restaurant operations to prosperity and growth.

You have a passion for being outside your office, in the space where our magic happens.

You love to curate experiences that make every moment matter.

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