Principal, Customer Experience & Insights

Dormont Manufacturing Co. seeks a Principal for Customer-Centric Research to translate deep customer insights into strategies that boost loyalty and satisfaction.
You will capture the voice of the customer and work cross-functionally to deliver diverse, impactful experiences that drive measurable outcomes. You will lead human-centered design studies, develop personas and journey maps, design governance for CX initiatives, and partner with IT and business leaders to embed evidence-based decisions

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