Caterpillar in Chicago/Peoria is seeking a Customer Experience Technology Specialist – AI & Copilot to combine hands-on Copilot development with Power Platform in the Dynamics 365 Contact Center context. You will lead discovery, design and deployment of Copilot Agents, configure IVR and AI-enabled workflows, and drive adoption across global teams while upholding governance and security.
Strong knowledge of Dynamics 365, Power Platform, JavaScript or C#, and experience with AI frameworks is
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AI & Copilot Customer Experience Specialist
Caterpillar Brazil · Peoria, IL, USA ·
- Pay:
- 97.530 - 158.480
- Job type:
- Full Time