Digital Sales - Sr. Analyst

Sales Support supports Avanade's sales teams in successfully and efficiently closing new business, leveraging specific skills depending on the area of focus.
Come Join Us
This role will support administrative functions and complete analytics & reporting to ensure accurate, efficient and timely processes and information sharing. Additionally, this role will contribute to developing reports and credentials to support Business Developers and Account Leaders in achieving territorial sales growth targets. Overall, this role will work closely with upper management to resolve simple issues.
What you'll do
Contribute to the development and implementation of relevant processes and tools for a given geography to support decision...
Qualifications

Skills and Experience
Passion and ability to resolve more complex issues and promote a result-focused, customer-centric culture
Highly structured, process oriented with strong commitment to quality and timelines
Good relationship management skills
Demonstrated excellence of analytical skills, and ability to read, understand and analyze data to provide valuable insights
Good ability to leverage network
Excellent written and verbal communication skills
Strongly preferred:
Experience supporting the sale of technology
Additional Information

Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Avanade is committed to providing veteran employment opportunities to our service men and women.
As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
Create a future for our people that focuses on
Expanding your thinking
Experimenting courageously
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Role Overview

At Avanade, we see how the power of Dynamics 365 CE & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Dynamics 365 Customer Engagement Functional Consultant, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery. We are looking for a skilled and client-focused Dynamics 365 CE Functional Consultant to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.
Key Responsibilities

Solution Design & Configuration: design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimize workflows, data management, and reporting.
Client Engagement: collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
Customisation & Integration: customize Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
Client Advisory & Best Practices: serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimization.
Governance & Security: implement data governance, security roles, and compliance policies across environments.
Training & Enablement: conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
Continuous Improvement: stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
Documentation & Reporting: document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.
Collaboration with Cross-functional Teams: work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.
Experience Required

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.).
Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to work directly with business stakeholders to provide functional solutions and best practices.
Strong understanding of CRM principles and customer engagement processes.
Excellent stakeholder management and communication skills.

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