Account Manager

What You'll Do

Client & Project Support
Partner with Sales to initiate client engagement and support relationship development
Serve as a primary point of contact between clients and internal teams
Understand client needs, project goals, and opportunities for account growth
Track project progress across design, estimating, production, and accounting
Project Coordination Develop and maintain project timelines, ensuring alignment across all stakeholders
Coordinate estimates, proposals, service orders, and approval processes
Manage graphics, layout files, and project documentation when no Project Manager is assigned
Review setup drawings, booth orientation, and utilities with internal teams
Oversee job packages including drawings, manifests, BOLs, and service orders
Schedule and participate in internal launch meetings and pre-ship reviews
On-Site & Post-Show Management Monitor installation progress and provide timely updates to clients and internal staff
Address and document on-site issues as they arise
Capture and process change orders with proper authorization
Review job profitability and collaborate with accounting on final billing
Lead post-project reviews to identify learnings and opportunities for improvement
Travel Travel as required based on client programs and event schedules
What You Bring

Experience & Education Bachelor's degree in Business, Marketing, Communications, or related field (preferred)
3-5 years of experience in account management, client services, or project/event coordination
Experience in exhibits or experiential marketing is a plus
Demonstrated ability to manage clients, timelines, budgets, and deliverables
Skills & Strengths Strong relationship-building and interpersonal communication skills
Highly organized with the ability to juggle multiple deadlines
Confident and clear communicator-written and verbal
Comfortable leading both internal and client-facing meetings
Collaborative problem-solver who thrives in fast-paced environments
Financially savvy with the ability to interpret estimates and support profitability tracking
Technical Skills Proficient in Microsoft Office (especially Excel and PowerPoint)
Able to coordinate workflow across multiple departments and stakeholders