Program Manager

Eligibility
This position requires an active Secret clearance to be considered.

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

Overview
The Program Manager (PM) provides leadership and oversight for large-scale program support services contracts, ensuring projects are executed efficiently, on schedule, and within budget. The PM will oversee multi‑state or national public safety communications programs, coordinating across teams and stakeholders while applying best practices in program and project management.

Compensation & Benefits
Estimated Starting Salary Range for Program Manager:

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Pay commensurate with experience.

Full‑time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Program Manager Responsibilities Include

Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards

Responsible for daily reporting and, with input from the Government Management staff, the PSM assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads

Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within one day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards

Hire and manage a technically proficient and professionally capable staff throughout the life of the contract

Provide timely deliverables and performance‑related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services

Conduct continuous improvement activities to realize improved service delivery capabilities and performance

Promote innovation, efficiency, and effectiveness

Resolve problems with minimal disruption to the activities being performed under the contract

Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff

Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies

May be requested to provide formal and informal briefings to visitors or at off‑site conferences

Support USG in ongoing studies and evaluations

Ensure satisfactory conformance with contract provisions and performance metrics

Perform other job‑related duties as assigned

Program Manager Experience, Education, Skills, Abilities Requested

Minimum of a Bachelor's degree (BS/BA) or equivalent

Eight (8) years of progressive management experience in a production or office environment

Four (4) years managing a team the size and scope of the Headquarter personnel assigned

Four (4) years managing seasonal/temporary work force

Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook

Demonstrated experience supporting large‑scale program services contracts

Relevant knowledge and experience managing multi‑state or national public safety communications programs or projects

Project Management Professional (PMP) certification required

Strong leadership and team management skills

Excellent written and verbal communication skills

Proficient in program and project management tools

Ability to manage complex programs across multiple stakeholders

Strong analytical, problem‑solving, and decision‑making abilities

Must pass pre‑employment qualifications of Cherokee Federal

Legal Disclaimer
All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

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