Program Operations Coordinator

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Job Description
Job Title: Software Operations support Analyst

Location: Englewood Cliffs, NJ

DURATION: 6+ Months

Local candidate only.

Global Media Operations Overview

The Global Media Operations (GMO) team provides order management and workflow tools and services to organizations throughout USA Network, SyFy, Bravo, Saturday Night Live, Late Night with Jimmy Fallon and local TV stations. As part of the GMO team, Client Operations serves as the liaison various departments in order to fulfill content to all distribution outlets.

The Client Ops Specialist will work closely with the various internal and external digital media groups, the 24x7 support team, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms, such as iTunes, Hulu, TVEverywhere, and Set Top Box.

Responsibilities

Manage brand/client engagement for day-to-day publication of content to secondary distribution platforms

Lead the operational rigor across the entire digital supply chain from inbound content delivery to facilities to outbound deliveries to multiplatform partners

Acting as primary point of escalation for programming changes, content issues, content revisions and special requests

Creating work orders & maintaining scheduling grids

Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms

Quality control and proofing of associated metadata fields for XML distribution packages

Scheduling off-air records for ingest, transcode and distribution

Managing metrics, tracking and reconciliation of deliveries to all distribution platforms

Understanding of various workflows in order to elevate issues to the proper clients

Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team

Required Qualifications

Minimum 2 years’ experience in a role exhibiting excellent written and oral communications, effective interpersonal skills, and project management

Minimum 2 year experience in the technology or media industry, with a proven track record in successful project management with cross-functional teams demonstrating superb planning and organizational skills

Experience interacting with clients, such as programming, post houses and producers

Desired Characteristics

1 year+ experience in a role demonstrating strong technical, quantitative, or analytical skills

1 year+ experience working with video distribution in a TV Broadcast environment

2 years+ experience in enabling customer workflows and operations

1 year+ experience working with metadata creation and manipulation

Bachelor s degree in Broadcast Technologies, Mass Communications, Engineering or equivalent experience required

Detail-oriented, clear thinking and adept at multi-tasking

Ability to handle multiple tasks and be project oriented

Must be willing and able to work on any shift including, overnights, swing, or weekend as needed

Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)

Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends

Additional Information
This is an urgent requirement with one of Media client and the hiring manager is actively looking for the candidates. If you are interested and available for this opportunity please respond to this job posting or else you can reach me on 732-201-8857.

Thanks & Regards,

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