Program Monitor

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role is responsible for ensuring the safety, integrity, and security of the Center while documenting daily activities. The position also supports overall program operations through essential administrative tasks.

Duties and Responsibilities

Observe all persons entering and exiting the building

Document, inform, and report all incidents and daily activities that occur during the shift

Answer the main facility telephone, take messages, and/or direct callers as appropriate

Facilitate Medication Observation according to policy and procedure

Support searches in the residence for contraband

Enforce house rules, procedures, and protocols for clients

Distribute sorted client mail as outlined in the procedure

Perform regular security and wellness checks throughout the facility

Assist in emergency disaster responses and emergency drills

Respond to all incidents

Assist other departments of the center to prevent disruption of operations

Assist in the admissions and exits of clients as directed by the Program Director

Assist with sanitization of program high‑touch surfaces to maintain a healthy and safe program facility

Other related duties as required

Education and Experience

High School Diploma or equivalent (required)

First Aid and CPR certification (within first fourteen days of employment – company provided)

Tuberculosis clearance (within first seven days of employment – company provided)

Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self‑sufficiency

Skills and Abilities

Bilingual in Spanish (preferred)

Proficiency with Microsoft programs

Integrity to handle sensitive information in a confidential manner

Excellent organizational skills and ability to multi‑task with follow‑through

Culturally competent and able to work with a highly diverse population

Knowledge of co‑occurring disorders and trauma‑informed environment

Equipment Used

Modern Office Equipment and Relevant Software

Physical Requirements

Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr