Senior Sales Manager

Comfortable. Convenient. Unmistakably Radisson.

Join a team that’s all about great service, genuine hospitality, and everyday opportunities to shine.

At Radisson Hotel Nashville Airport, we keep things welcoming, supportive, and teamwork‑driven. Just minutes from the airport and close to all things Music City, it’s a great place to build your skills and grow your career. And we are looking for our next Senior Sales Manager to join this incredible team.

If you’re friendly, dependable, and excited to make a difference for our guests, we’d love to have you on our team.

#makeityourchoice

Benefits When You Make It Your Choice

Employee discounts on thousands of hotels

Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much

Paid Vacation Time

8 Paid Holidays

Paid Bereavement

Key Responsibilities:
Serves as authority on sales processes, contracts, sales platforms and liaison for hotel’s collaboration

Collaborates with all departments in deploying “Everybody Sells” strategies and deployment

Participates in the development of the hotel’s business strategies

Participates in the development and implementation of sales strategies that support achievement of the hotel’s goals

Develops and implements strategies for achieving individual sales goals

Achieves market share and revenue goals by working with the Director of Sales (Marketing) on individual and team goals within assigned market segments

Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards

Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)

Solicits files on a timely basis to confirm business

Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

Delivers and sells hotel’s features and benefits to meet clients' needs

Contacts in-house customers to retain and grow existing business or repeat bookings

Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Ability to pivot in both markets and team role pending changing economic and team dynamics

Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners

Ensure all materials used are in accordance with brand standards

Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations

Exemplifies excellent written and oral communication skills with all stakeholders, including ownership and operational partners

Collaborates with GM in the development and implementation of business strategies for the hotel which are aligned with RHGA’s overall mission, vision values and strategies

Develops, implements and leads strategies for achieving sales goals aligned with hotel's goals

Communicates and reinforces the vision for customer service to all hotel managers, supervisors and employees

Continually improve hotel sales and adheres to Radisson brand standards

Exemplifies minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions

Responsibility #1

(70%):Sales initiatives, managing RFPs, generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client requests while also delegating appropriate tasks and responsibilities to direct reports to generate greatest effi

Responsibility #2

(20%):Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings.

Responsibility #3

(10%):Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy

Requirements/Skills

High school diploma required, bachelor’s degree preferred

Minimum five years sales management experience within hotel industry

Minimum two years at an upscale brand in past five years in sales management

General knowledge of contract laws

Experience managing owner relations

Experience managing a team

Able to resolve conflicts; guests, supervisor and employee

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Ability to interpret and implement strategies based on reviews of STR, TravelClick/Kalibri Labs, GDS audits, Online Booking tools

Expert computer skills including Microsoft Office suite, Delphi and/or Opera, including Catering and Convention Services deliverables

Knowledge of hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long-range planning

#J-18808-Ljbffr