Sr. Business Ops Manager, ASP Planning & Business Operations

Description
AWS Specialist and Partners (ASP) Planning & Business Operations is seeking a Senior Business Operations Manager who will operate across three critical dimensions: running the business of the ASP Ops function alongside its Director, driving the operational mechanisms that keep ASP's executive Leadership Team running business effectively, and building the knowledge architecture that makes the entire operations team smarter and faster. This is a role for someone who wants to own how an organization works. You'll shape how goals get set, how leaders get informed, and how operational knowledge stays alive and useful across a complex, high-velocity team. You won't be handed a playbook – you'll write one, pressure-test it, and rewrite it when the business evolves. Success requires genuine business depth. You need to understand how ASP drives growth across AWS services and partners, how planning decisions ripple through the system, and how operational mechanisms either accelerate or slow down a multi-billion dollar business – because that understanding is what allows you to make good, independent judgement calls about how we operate, what we change, and what we stop doing.

Key job responsibilities

Partner with the ASP Ops Director on team strategy, operating model design, and prioritization — acting as a sounding board and an independent operator who can carry decisions forward.

Lead goal planning for the ASP Ops function: target setting, cascade logic, and in-year adjustments.

Monitor organizational health across the team – identify where the operating model is creating friction or falling behind, and drive fixes without being asked.

Own the operational cadence that keeps ASP's Leadership Team aligned: executive reviews (xBR), staff meetings, and the supporting infrastructure that makes them effective.

Make judgment calls about what information reaches leadership, how it's framed, and when the format itself needs to evolve.

Close the loop between leadership feedback and operational change by turning observations into better mechanisms.

Design and govern the documentation ecosystem for ASP Planning & Business Operations – spanning planning, reviews, ticketing, product management, and every mechanism the team supports.

Set standards for structure, currency, and discoverability that Subject Matter Experts (SMEs) build against – you own the system, SMEs own the content.

Deploy AI-enabled automation (Amazon Quick, Kiro, etc.) to keep knowledge current, reduce manual upkeep, and scale access without scaling headcount.

Basic Qualifications

Bachelor's degree or equivalent

Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Fluency in sales operations, planning systems, or GTM operations within a technology organization

Experience operating as a Chief of Staff, business operations lead, or similar right‑hand role to a senior leader (Director+)

Preferred Qualifications

Demonstrated ability to independently represent leadership in cross‑functional forums and make decisions without escalation

Experience designing or redesigning organizational operating models, business review cadences, or goal planning processes

Experience building AI-enabled automation into operational workflows (not just awareness – actual implementation)

Track record of simplifying complex operational environments rather than adding process

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Base salary range: 147,300.00 – 199,300.00 USD annually (USA, CA, Mountain View); 133,900.00 – 181,200.00 USD annually (USA, CO, Denver); 147,300.00 – 199,300.00 USD annually (USA, NY, New York); 133,900.00 – 181,200.00 USD annually (USA, TX, Dallas); 133,900.00 – 181,200.00 USD annually (USA, VA, Arlington); 133,900.00 – 181,200.00 USD annually (USA, WA, Seattle).

Job ID: A10454525

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