Intuit is building an Escalation team within the Enterprise Suite to support our most complex customers. As a Senior Critical Account Manager, you own end-to-end lifecycle for escalations, manage 15–20 active cases, and co‑lead weekly product and engineering reviews with cross‑functional teams.
You operate as a strategic CS partner, not a support role, offering independent leadership, executive-level communication, and the ability to drive systemic resolution over weeks with senior stakeholders.
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Senior Critical Account Escalation Lead
Intuit · Atlanta, GA, USA ·
- Pay:
- 160.000 - 230.000
- Job type:
- Full Time