Customer Resolution Specialist at Barrett Financial

Job Title:

Customer Resolution Specialist

Location:

Chandler, AZ (Onsite)

Schedule:

Monday–Friday, 8:00 AM–5:00 PM

Compensation:

$20-22/hour

About Barrett Financial Group
At Barrett Financial Group, we like to keep things real. Real people, real collaboration, and really great loans. Our Chandler office is where teamwork meets a bit of fun. We take pride in delivering top-notch mortgage experiences while keeping our culture upbeat, supportive, and full of energy.

What You’ll Do

Receive, track, and manage incoming customer complaints across multiple channels

Investigate complaints by gathering information from loan officers, clients, and internal systems

Maintain detailed and accurate records of all complaints and resolutions

Communicate with clients in a professional and timely manner to resolve concerns

Partner with sales leadership and internal teams to ensure proper follow-up and accountability

Identify trends or recurring issues and elevate insights to leadership

Ensure all resolutions align with company policies and compliance standards

What You Bring

A positive attitude and a passion for helping people

Strong organizational skills with the ability to manage multiple cases at once

High attention to detail and strong documentation skills

Excellent written and verbal communication skills

Ability to stay calm, professional, and solution-focused in challenging situations

Experience in customer service, complaint resolution, or mortgage/financial services is a plus

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