Digital Delivery Director

Job Description
Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 78,000 team members in various locations worldwide are vital to making our company stronger.

Locations include: San Diego, CA; Lakewood, CO; Redmond, WA; New York, NY; Nashville, TN; Dallas, TX; Houston, TX; Austin, TX; Tampa, FL; Miami, FL; Orlando, FL.

WSP Digital Solutions is a unique product and consulting team. We pride ourselves on being customer obsessed and highly focused on digital science and engineering transformation. If you have experience with operations management in a traditional consulting, science or engineering background, we want you on our team. In this role, you will work with a global digital team and help our customers. The successful candidate is uniquely qualified to lead cross‑functional teams (Systems Development, Design, Support & Architecture) to ensure we release products and deliver professional services that excite our customers.

Your Impact

Collaborate with senior‑level management in the development of performance goals and long‑term operational plans

Maximize project efficiency and productivity through delivery process development, monitoring, and inter‑departmental collaboration

Set strategic goals (OKR/KPI) for operational efficiency and increased productivity

Work with leads in the development and tracking of financial and budgetary plans

Analyze current operational processes and performance, recommending and implementing solutions for improvement continuously

Develop, implement, and monitor day‑to‑day operational systems and processes that provide visibility into goals, delivery progress, and obstacles for key initiatives

Build and maintain relationships with all department heads to make decisions regarding operational activity and strategic goals

Plan, monitor, and analyze key metrics for day‑to‑day performance of operations to ensure efficient and timely completion of tasks

Uphold WSP organizational policies and standards, ensuring regulations are followed

Work closely with human resources to lead our team with integrity and establish and maintain a trusting and productive environment

Who You Are
Required Qualifications

Bachelor’s degree in business administration, information systems, or related field

10+ years senior leadership role in the appropriate field

Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management

Proven ability to plan and manage operational processes for maximum efficiency and productivity

Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

Strong working knowledge of industry regulations and legislative guidelines

Preferred Qualifications

Experience with budget and business plan development

Proven ability to develop innovative solutions for increased productivity

Superior negotiation skills in both internal and external settings

Masterful organizational, communication, and leadership skills, demonstrated by previous professional success

Strong working knowledge of data analysis and performance metrics using business management software (e.g., CRM, financial, project management)

Benefits
WSP provides a comprehensive suite of benefits focused on health and financial stability: medical, dental, vision, disability, life, retirement savings; paid sick leave, paid vacation, paid parental leave, and paid time off for bereavement, voting, and naturalization proceedings.

Compensation
Expected Salary: $153,200 – $227,500

Equal Opportunity Employer
WSP USA is an Equal Opportunity Employer. The selected candidate must be authorized to work in the United States.

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