Senior Client Partner, Strategic Accounts- New York, NY

About Canteen
Canteen brings break time to everyone. We combine food, service, and experience backed by industry‑leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Job Summary
The Senior Client Partner, Strategic Accounts is a strategic leader and trusted advisor responsible for managing a portfolio of complex, high‑value clients. This role delivers a proactive, high‑touch service experience while driving measurable business outcomes through collaboration, accountability, and client‑focused innovation. You will operate at the intersection of relationship management and operational excellence—aligning stakeholders, navigating complexity, and ensuring consistent delivery of exceptional results.

Client Leadership & Relationship Management

Serve as the primary point of contact for senior client stakeholders, building long‑term, trusted partnerships

Act as a strategic advisor by understanding client goals, identifying risks, and recommending proactive solutions

Balance diverse stakeholder needs across client organizations and internal teams

Ensure clear, consistent communication to drive alignment and strengthen relationships

Service Delivery & Operational Excellence

Oversee end‑to‑end service delivery across multi‑site environments, ensuring alignment with SLAs and contracts

Drive accountability across cross‑functional teams to resolve issues efficiently

Monitor performance, client satisfaction, and financial results; take action to optimize outcomes

Partner with local operators to support execution of client strategies

Cross‑Functional Collaboration

Align teams across Sales, Operations, Finance, and Support to deliver integrated solutions

Foster collaboration across multiple business sectors within Compass

Promote a culture of shared ownership, accountability, and continuous improvement

Growth & Innovation

Identify opportunities for organic growth, cross‑selling, and service enhancements

Leverage data, insights, and market trends to inform strategic recommendations

Champion innovation that improves client experience and operational efficiency

Embrace a test‑and‑learn mindset to continuously refine approaches

Business Planning & Insights

Lead strategic business reviews, aligning performance with client objectives

Maintain deep knowledge of client structures, needs, and growth opportunities

Translate client and market feedback into actionable business improvements

Qualifications

Bachelor’s degree in Business or related field (advanced degree preferred)

5–7+ years managing complex, multi‑site or strategic client relationships

Proven ability to influence without authority and lead cross‑functional teams

Strong financial, operational, and business acumen

Excellent communication skills, including executive‑level presentations

Demonstrated ability to manage competing priorities in a fast‑paced environment

Benefits
Full‑time and part‑time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group: Achieving leadership in the foodservice industry. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis. Canteen maintains a drug‑free workplace.

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