Senior Client Partner, Strategic Accounts- New York, NY

Job Summary

The Senior Client Partner, Strategic Accounts is a strategic leader and trusted advisor responsible for managing a portfolio of complex, high-value clients. This role delivers a proactive, high-touch service experience while driving measurable business outcomes through collaboration, accountability, and client‑focused innovation.
You will operate at the intersection of relationship management and operational excellence—aligning stakeholders, navigating complexity, and ensuring consistent delivery of exceptional results.
Key Responsibilities

Client Leadership & Relationship Management

Serve as the primary point of contact for senior client stakeholders, building long‑term, trusted partnerships
Act as a strategic advisor by understanding client goals, identifying risks, and recommending proactive solutions
Balance diverse stakeholder needs across client organizations and internal teams
Ensure clear, consistent communication to drive alignment and strengthen relationships
Service Delivery & Operational Excellence

Oversee end‑to‑end service delivery across multi‑site environments, ensuring alignment with SLAs and contracts
Drive accountability across cross‑functional teams to resolve issues efficiently
Monitor performance, client satisfaction, and financial results; take action to optimize outcomes
Partner with local operators to support execution of client strategies
Cross‑Functional Collaboration

Align teams across Sales, Operations, Finance, and Support to deliver integrated solutions
Foster collaboration across multiple business sectors within Compass
Promote a culture of shared ownership, accountability, and continuous improvement
Growth & Innovation

Identify opportunities for organic growth, cross‑selling, and service enhancements
Leverage data, insights, and market trends to inform strategic recommendations
Champion innovation that improves client experience and operational efficiency
Embrace a test‑and‑learn mindset to continuously refine approaches
Business Planning & Insights

Lead strategic business reviews, aligning performance with client objectives
Maintain deep knowledge of client structures, needs, and growth opportunities
Translate client and market feedback into actionable business improvements
Qualifications

Bachelor’s degree in Business or related field (advanced degree preferred)
5–7+ years managing complex, multi‑site or strategic client relationships
Proven ability to influence without authority and lead cross‑functional teams
Strong financial, operational, and business acumen
Excellent communication skills, including executive‑level presentations
Demonstrated ability to manage competing priorities in a fast‑paced environment
Benefits

Full‑time and part‑time positions offer retirement plan, employee shopping program, health and wellness programs, discounted marketplace, identity theft protection, pet insurance, voluntary benefits (including critical illness, accident, hospital indemnity, legal services, and auto/home plans). Full‑time positions also provide medical, dental, vision, life/AD insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts.
Travel Requirements

15–20% travel.
Compensation

Pay Range: 150,000–165,000; internal employee referral bonus available.
Equal Opportunity Employment

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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