Manufacturing Customer Specialist ($60K+ Paid Relo, Waseca, MN)

Overview

Manufacturing Customer Specialist (Precision Machining) — Waseca, MN
Base pay range: $60,000.00/yr – $70,000.00/yr. Relocation assistance available. Core hours: M–F, flexible 40–50 hrs/wk. Start date: ASAP.
Description

Our client, an established manufacturing company in southern Minnesota, is seeking a Customer Service Specialist to serve as a vital link between clients, sales, production, and engineering teams. This role is ideal for someone with a mechanical engineering background who enjoys both technical problem-solving and customer relationship management. You’ll be responsible for managing customer accounts from order initiation through delivery, ensuring technical requirements are met, timelines are maintained, and quality standards are upheld. This is a highly collaborative position, requiring excellent communication skills, attention to detail, and the ability to work effectively with multiple departments. If you thrive in a fast-paced environment and value continuous improvement, this is a strong opportunity to make an impact with a stable, growing company.
Responsibilities

Act as the point of contact for customers regarding orders, lead times, and technical inquiries
Address and resolve customer concerns or complaints in a timely manner
Provide regular updates on job progress, delivery schedules, and potential delays
Collaborate with sales and production teams to process and track customer orders
Document customer requirements including specifications, tolerances, and deadlines
Assist with quoting, pricing, and contract negotiation
Ensure alignment of customer expectations with ISO 9001 quality control standards
Partner with quality assurance to address non-conformance issues
Maintain compliance with industry regulations and company policies
Gather and share customer feedback to improve service and production efficiency
Work with engineering and production teams to resolve technical challenges
Develop and implement customer service strategies to enhance satisfaction
Qualifications

Customer service experience in a manufacturing environment required
Strong communication, problem-solving, and conflict-resolution skills required
Experience in order tracking, scheduling, and production coordination required
Must be able to work onsite in Waseca, MN
Employment details

Senioriry level: Associate
Employment type: Full-time
Job function: Other
Industries: Machinery Manufacturing
Note: This posting includes information about a range of jobs and benefits. EEO statements and related notices should be included per legal requirements where applicable.

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