Senior Account Manager

Senior Account Manager
Reports to: Director, Account Management Team

Brief Description
The Senior Account Manager is responsible for communicating with and consulting marketing, medical, sales, education, market access, and training associates and managers within the pharmaceutical/healthcare marketplace. This individual will consult product and market access marketing teams in developing cost‑effective communications strategies to educate and change the behavior of a defined target audience. This position will also develop and present business proposals to existing marketing, medical, and market access clients to expand our existing client business. This role is responsible for managing client expectations, physician opinion leaders, and strategic partners along with collaborating with Operations and Scientific Innovation teams in fulfilling multiple projects.

Essential Functions

Lead and direct client interaction and contribute ideas and solutions routinely embraced across multiple accounts

Drive the internal team to define and fulfil projects within goals, timelines, budget, and staffing requirements

Relay and ensure alignment to client expectations, budgets, and scope of work and evaluate potential solutions when client and team expectations differ

Maintain accountability for obtaining all appropriate client approvals in partnership with internal team stakeholders

Create, present, and execute marketing, market access, and medical strategies and proposals for existing clients

Apply knowledge of appropriate regulatory and governmental environments impacting clients and projects

Solicit client and team feedback and apply key takeaways on future projects and use learnings to enhance service/product offerings

Develop and apply a deep understanding of product life cycle models, communications offerings, product marketing, and competitive/external environmental factors

Lead the team in strategic planning for assigned accounts. Take responsibility for brand planning, calls with AORs, and proactive account recommendations

Demonstrate high-level knowledge of the operational aspects of FORCE services, with deep expertise in multiple service areas and across multiple client accounts

Provide guidance to improve colleagues’ knowledge of FORCE products, services, and processes

Contribute to responses to brand‑driven RFPs

Present business forecasts and client strategy to leadership within assigned accounts and identify areas for PO optimization

Travel to client and offsite locations to manage meetings and events

Competencies
To Be Successful In a Position, An Individual Must Not Only Perform The Essential Functions Of The Job But Also Demonstrate Expertise. The Following Are Essential To Success

Exemplification of FORCE attributes:

These attributes include passion for success, accountability, sound judgment, adaptability, professionalism, creativity/innovation, ethical work with integrity, quality, and caring

Excellent/intermediate communication skills:

The ability to communicate effectively is vital to success. These skills include speaking and writing clearly and effectively balancing listening and speaking in conversations and meetings, demonstrating resilience in difficult situations, presenting effectively to the needs of the intended audience, and giving and receiving feedback for continuous improvement

Excellent/intermediate relationship management skills:

Relationship management centers on an individual's ability to manage interactions to provide service and support the organization. These skills include being attentive to the customer’s needs, collaborating with teammates, demonstrating leadership, identifying and solving problems, working through conflict by encouraging open communication, and delegating effectively

Requirements
Required Education and/or Experience

A minimum of a bachelor’s degree, with at least 3 years of related experience and/or training or an equivalent combination of education and experience in medical education, pharmaceutical marketing, managed care, and/or pharmaceutical advertising

Periodic travel (local, national, or international) to client sites or events is required.

Qualified candidates must be legally authorized to be employed in the United States, as our organization does not anticipate providing sponsorship for employment visa status for this position. We participate in E‑Verify and are an Equal Opportunity Employer.

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